Privacy Policy

Last Updated: March 25, 2026

At BillDesq, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our API, or engage with our payment gateway services.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Business details and tax identification numbers
  • Payment details and financial information (processed securely through compliance partners)

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

2. How We Use Your Information

BillDesq uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To process transactions and send related information, including confirmations and invoices
  • To provide customer support and respond to inquiries
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent, and address technical issues and fraudulent activities

3. Data Security and Retention

The security of your data is paramount to us. We implement industry-standard encryption, SOC 2 compliance measures, and strict access controls. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

4. Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation or regulatory requirement
  • Protect and defend the rights or property of BillDesq
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights (including GDPR and CCPA):

  • The right to access, update or delete the information we have on you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability.
  • The right to withdraw consent.

6. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer at:

Email: privacy@billdesq.com
Address: 100 Market Street, Suite 400, San Francisco, CA 94105, USA